Why Deal With Workplace Conflict?    Tips for Managing Workplace Conflict
Direct Discussion - How to Approach a Co-worker    Why We Avoid Dealing With Conflict
Are All Conflicts the Result of Personality Clashes or Poor Behaviour    Conflict Styles
Communicating in Conflict    Managing Anger - Yours and Others    Handling Criticism
Being Hard on the Problem - Not the Person    The Role of Assumptions, Perceptions and Expectations in Conflict

Let's Talk (pdf)

Development of strong interpersonal skills at all levels is fundamental to good management and a healthy workplace.

Achieving that goal requires employees to develop and maintain effective working relationships.  

Unresolved differences can damage working relationships and our effectiveness in working together. Have you ever:

• Found yourself complaining about a colleague to others and avoiding contact?
• Woken up in the middle of the night or had trouble sleeping because you were replaying in your mind an unsatisfactory interaction with a co-worker?
• Felt pessimistic about the success of a project when you learned who you would have to work with to get the job done?

People often are unsure about how to approach others when there is a problem or concern. This information was developed to assist employees deal with workplace differences in positive ways.

A healthy work environment is where employees feel respected; where differences are resolved in ways that promote collaborative and collegial working relationships as well as effective and creative solutions to problems. Employees should actively address differences in the workplace and make use of these resources to identify effective ways for taking action.

Malaspina University College http://www.mala.ca/conflict/index.asp